The future of the physical store

The future of the physical store

When I started in retail, eCommerce wasn’t even a dream – most of us hadn’t even imagined it. Things have changed a little since then. In this piece I look at the role of the store and what it can deliver that eCommerce either can’t or...
Reflections on a life in retail and eCommerce

Reflections on a life in retail and eCommerce

This is a short piece I posted on LinkedIn shortly after I left Heal’s at the end of 2021. I wanted to summarise as concisely as I could some of the biggest learnings of my recent career in retail and eCommerce. It got a great response with almost 50,000 views,...